HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 2 week - 4 weeks for the U.S.A and 1 week - 2 months for the majority of the rest of the world. It also depends what you purchased. You can email us at anytime at Support@artisansfoundry.com for specific shipping times.
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
We offer easy returns or exchanges! if for whatever reason you are not pleased with your item and would like a refund or exchange please contact us before 30 working days of receiving your item and we will take care of the rest.
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We proudly ship WorldWide.
WHERE IS THE STORE BASED?
We are based in California.
WHERE DO YOU SHIP FROM?
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, we do recommend buying the items and checking your location and shipping time to make sure the timing will be right. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
Have a question?
E-mail us at Support@artisansfoundry.com